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Cancellation Policy

Effective Date: May 29, 2026

At PRIME GENICS LLC, we strive to make managing your treatment plan simple and transparent. This Cancellation Policy explains how customers may cancel subscriptions, services, and future orders.

1. Subscription Cancellation

Customers may cancel recurring subscriptions at any time before their next scheduled billing date. Cancellation requests received before the next billing date will prevent future recurring charges and future subscription renewals.

Cancellation requests may be submitted through your account, if available, or by contacting support@searchbestlife.com.

2. Effect of Cancellation

Cancellation stops future recurring billing and future subscription renewals. Cancellation does not automatically result in a refund of:

  • Prior subscription charges;
  • Consultation fees;
  • Provider review fees;
  • Medical evaluations;
  • Prescriptions already issued;
  • Medications already processed, dispensed, or shipped;
  • Services already rendered.

Refund eligibility is governed by the PRIME GENICS LLC Refund Policy.

3. Orders Already in Process

PRIME GENICS LLC works with independent healthcare providers and licensed pharmacy partners to process orders efficiently. Once an order has entered any of the following stages, it may no longer be eligible for cancellation:

  • Provider review;
  • Prescription issuance;
  • Pharmacy processing;
  • Pharmacy fulfillment;
  • Shipment preparation;
  • Shipment.

If a cancellation request is received after processing has begun, PRIME GENICS LLC may be unable to stop fulfillment of the current order. In these situations, cancellation will apply to future recurring orders only.

4. One-Time Purchases

One-time purchases that have not yet entered provider review or pharmacy processing may be eligible for cancellation. However, once provider review, prescription issuance, pharmacy processing, or shipment preparation has begun, the order may no longer be eligible for cancellation.

5. Membership Cancellation

If PRIME GENICS LLC offers membership programs, cancellation of a membership will stop future recurring membership charges. Membership benefits already provided during a billing period are generally non-refundable.

6. How to Cancel

Customers may request cancellation by contacting support@searchbestlife.com.

To protect account security, PRIME GENICS LLC may require identity verification before processing cancellation requests.

7. Processing Time

PRIME GENICS LLC will make reasonable efforts to process cancellation requests promptly. Customers are encouraged to submit cancellation requests as early as possible before their next billing date and before any order enters processing.

8. Provider and Pharmacy Independence

PRIME GENICS LLC does not practice medicine and does not employ healthcare providers. Medical services are provided by independent licensed healthcare professionals. Prescription medications are fulfilled by licensed pharmacy partners. As a result, PRIME GENICS LLC cannot guarantee cancellation of orders that have already entered provider review or pharmacy processing.

9. Contact Information

Questions regarding cancellation may be directed to:

PRIME GENICS LLC

support@searchbestlife.com

400 N Ashley Dr, Suite 1940,

Tampa, FL 33602,

United States